RETURNS PROCESS & POLICY
Upon receiving your returned package we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.
If you are not fully happy with the goods you have received, you can return them
to us within 28 days of receipt, providing they are in original resalable condition.
Once we receive your return (& after item inspection) you will be entitled to receive a refund, which will
not include the cost of the original postage and packaging. We are not able to
refund or exchange items that appear to have been worn, washed, or are not in
Please ensure you enclose a completed returns form with your order
- Ensure your return is well packaged, and meets all the conditions outlined at the
bottom of this page.
Returns should be shipped with a service that provides a tracking number (Royal
Mail Tracked or Special Delivery are advised) and insurance as we are not
responsible for delayed or lost packages.
- Enclose the completed Returns form with your goods, and return to the following
Send it Returns
312 high road
Returns Terms and Guidelines
§ All returned items must be unworn, unwashed, complete with original tags and/or
packaging if applicable.
§ We are not responsible for the return shipping costs of the items.
§ All Items must be in original, resalable condition.
§ Please make sure all returned items are well packaged, so as not to be damaged in
§ Please make sure all return packages are sent with a trackable, insured service.
§ We cannot take responsibility for items damaged or lost in the return transit.
§ Please make sure that the returns form is enclosed with your goods - no form may
result in your return not being processed.
A refund will be issued back to the original method of payment for the merchandise
returned. We require up to 5 business days of receiving the merchandise to issue a refund. We may require additional days to
process the refund before the funds are returned to the account. You will receive
notification from us once we have actioned a refund.